Refund Policy
This Returns, Refunds and Cancellation Policy (“Returns, Refunds and Cancellation Policy”) forms an integral part of and shall be read in conjunction with our Terms of Use, Privacy Policy, and Shipping Policy available on the Website.
- General Principles
- Products sold are quality-checked prior to dispatch
- Returns are not accepted as a matter of convenience and are limited to specific cases as set out below
- All requests are subject to verification and approval by the Company
- Exchange Policy
Exchanges may be permitted within 7 (seven) days from the date of delivery, subject to the following conditions:
- Product is unused, unsoiled, and in original condition
- All original packaging, tags, and inserts are intact
- Valid proof of purchase (invoice) is provided
- Prior written approval is obtained from the Company
- Replacement shall be of equal or higher value (difference payable by customer, if applicable)
The Company reserves the right to refuse exchange requests that do not meet the above criteria.
- Return Policy
Returns shall be accepted only in the following cases:
- Defective product
- Damaged product (transit damage)
- Misprinted or incorrect product
Mandatory Proof Requirement
- An unboxing video (continuous, unedited) showing:
- Outer packaging condition
- Opening of package
- Product condition
- Supporting images may also be required
Failure to provide adequate proof may result in rejection of the request.
- Reporting Timelines
- Damage / defect / incorrect item must be reported within 48 hours of delivery
- Exchange/return requests must be initiated within 7 days
Requests beyond these timelines may not be entertained.
- Cancellation Policy
- Orders cancelled within 24 hours of placement: Eligible for full refund
- Orders cancelled after 24 hours but before dispatch: Subject to 10% cancellation/restocking fee
- Orders already dispatched cannot be cancelled and will be governed by return provisions
The Company reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Return Process
Upon approval of return:
- Customer shall ship the product back as per instructions provided
- Return shipping cost shall be borne by the customer, unless:
- Product is defective, damaged, or incorrect (verified cases)
The Company may arrange reverse pickup at its discretion.
- Refund Process
Refunds shall be processed:
- Only after inspection and approval of returned product
- Within 7 (seven) working days of approval
Refunds shall be issued:
- To the original payment method, or
- Via bank transfer/store credit (if applicable)
- Non-Acceptance of Returns
Returns shall not be accepted in the following cases:
- Product has been used, worn, or altered
- Original packaging or invoice is missing
- Damage caused due to misuse, mishandling, or improper storage
- Request is made beyond prescribed timelines
- Insufficient or no proof of defect/damage is provided
- Fraud and Abuse Protection
The Company reserves the right to:
- Reject claims suspected to be fraudulent or abusive
- Block accounts with repeated unreasonable return requests
- Initiate appropriate legal action in case of misuse of policy
- Limitation Of Liability
To the maximum extent permitted under applicable law, the Company shall not be liable for:
- Indirect or consequential losses
- Claims without adequate supporting proof
- Delays caused by logistics partners
Nothing in this clause shall limit statutory consumer rights.
- Consumer Rights
Nothing contained in this Policy shall override or limit the rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 and rules made thereunder.
- Modifications
The Company reserves the right to modify this Policy at any time. Changes shall be effective upon posting on the Website.
- Contact Details
For returns, refunds, or cancellation requests:
Email: info@zunutales.com
Phone: +91 9220515959