Refund Policy
ZUNU TALES ONLINE EXCHANGE, REFUND & CANCELLATION POLICY
(Operated by Giggles Global LLP)
At Zunu Tales, we are committed to offering high-quality storybooks that inspire and nurture young minds. In rare cases, if a customer wishes to exchange, return, or cancel an order, the request will be handled as per the Zunu Tales Exchange, Refund & Cancellation Policy outlined below.
Exchange Policy
Exchange requests can be accepted within 7 days of delivery, provided:
The books are unused, undamaged, and in perfect saleable condition.
The items must be returned with original packaging, including price tags and labels.
Exchange approval is at the sole discretion of Giggles Global LLP and subject to availability of the selected replacement book(s).
The selected replacement must be of equal or higher value than the original purchase.
Giggles Global LLP may conduct a quality inspection before approving the exchange.
Return Policy
Returns are accepted only in cases of:
Material defect, misprint, or damage found in the product.
A mandatory unboxing/unpackaging video, showing the issue clearly, must be provided for return approval.
If the outer package is damaged at the time of delivery, the customer must note the damage on the delivery acknowledgment.
Cancellation Policy
If the order is cancelled within 24 hours of placing it, a full refund will be issued.
After 24 hours, a 10% restocking fee will be deducted from the refund.
Contact Us
For any help or queries, we are here for you!
đź“ž : +91 9220515959
📧 : info@zunutales.comÂ
