Privacy Policy
- Introduction
This Policy describes how Giggles Global LLP (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information (“Privacy Policy”) when you use the Zunu Tales website (“ www.zunutales.com ”).
By using the Website, you consent to this Privacy Policy.
This Privacy Policy should be read together with our Terms of Use, Shipping Policy, and Returns & Refund Policy available on the Website.
- Information We Collect
We may collect:
- Personal Information
- Name
- Phone number
- Email address
- Billing and shipping address
- Transaction Data
- Order details
- Payment details (processed via secure third-party gateways; we do not store card details)
- Technical and Usage Data
- IP address
- Device/browser details
- Website usage behaviour
- Purpose of Collection
Your data is used for:
- Processing and fulfilling orders
- Delivery and logistics coordination
- Customer support and grievance handling
- Communication regarding orders, updates, offers, and events
- Internal analytics, research, and service improvement
- Compliance with applicable legal and regulatory requirement
- Legal Basis & Compliance
We process data in accordance with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Applicable Indian data protection laws
- Sharing of Information
We may share your information with:
- Payment service providers (for processing transactions)
- Logistics partners (for delivery of orders)
- Technology and analytics providers
Such sharing is limited to what is necessary for service delivery. We do not sell or rent your personal information.
- Data Retention
We retain your personal information only for as long as necessary for:
- Fulfilling the purposes outlined in this Policy;
- Legal, regulatory, and accounting requirements;
- Internal recordkeeping and analytics.
- Cookies and Tracking Technologies
- Enhance user experience;
- Analyse website traffic;
- Personalise content.
Cookies do not store sensitive financial information.
You may disable cookies via browser settings; however, some features of the Website may not function properly.
- Data Security
We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
- User Rights and Choices
You may:
- Access or update your personal information
- Opt out of marketing communications
- Request deletion of your data (subject to legal retention requirements)
- Communication Preference
You may opt out of promotional communications by:
- Clicking the “Unsubscribe” link in emails
- Contacting us via email or phone
Opt-out requests will be processed within 10 (ten) working days.
- Anti-Phishing Notice
We will never request passwords, OTPs, or sensitive financial details via email, phone, or messages.
If you receive such communication, please report it immediately at: info@zunutales.com
- Third-Party Links
The Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites.
- Grievance Officer
In accordance with applicable laws:
Grievance Officer:
Name: [●]
Email: info@zunutales.com
- Complaints will be acknowledged within 48 hours
- Resolved within 30 days
- Children’s Privacy
Our products are intended for children; however, purchases must be made by adults.
We do not knowingly collect personal information from children without parental involvement.
- Changes to Policy
We reserve the right to update or modify this Policy at any time.
Changes will be effective upon posting on the Website.
- Governing Law
This Policy shall be governed by the laws of India. Courts at Delhi shall have exclusive jurisdiction.
- Contact Us
For any questions regarding this Policy:
Email: info@zunutales.com
Phone: +91 9220515959